Privacy Policy

This Privacy Policy explains how Soul of the City Choir (“we”, “us”, “our”) collects, uses, and protects your personal information. We’re based in the UK and committed to keeping your data safe, simple, and transparent.

1. The information we collect
We only collect the information we genuinely need to run the choir and stay in touch with you. This includes:
• Name
• Email address
• Phone number
• Postcode or general location (if provided)
• Payment information (handled securely by third-party providers)
• Photos and videos taken at rehearsals, events, or performances (only with clear consent)
• Website analytics data (such as page visits and traffic sources)
• Newsletter sign-up information
• Contact form messages

We do not use a dedicated member management system.

2. How we use your information
We use your personal data to:
• Contact you about choir rehearsals, events, and updates
• Send newsletters and announcements
• Manage your membership or enquiries
• Process payments (via trusted third-party platforms)
• Improve our website and communications
• Share event photos or videos, where permission has been given

3. The legal basis we rely on
We process personal data under the following lawful bases:
• Consent: e.g., joining our mailing list or agreeing to be in photos
• Contract: e.g., communicating with you as a choir member
• Legitimate interests: e.g., running and promoting choir activities safely and effectively

4. Who we share your data with
We only share information with trusted third-party services that help us run the choir. These include:
• Mailchimp: for managing and sending emails
• Squarespace: our website host
• Event platforms such as Eventbrite or Tito, when you choose to book tickets
• Payment processors such as Stripe or PayPal, when applicable

These providers have their own privacy policies and meet UK/EU data protection standards.

We never sell your data. Ever.

5. Photos and video
We love capturing joyful choir moments, but we’re mindful of privacy. We will always seek clear consent before using identifiable photos or videos of you in our marketing or social media.

6. How long we keep your information
We keep your data only for as long as it’s needed:
• Newsletter subscribers: until you unsubscribe
• Enquiries: up to one year
• Members: for the duration of your membership and a short period afterwards
• Photos/videos: until you ask us to remove them

You can request deletion at any time.

7. Your rights
Under UK GDPR, you have the right to:
• Access the data we hold about you
• Ask us to correct or delete your data
• Withdraw consent at any time
• Object to certain types of processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Security
We take reasonable steps to keep your data secure, including using password protection, secure online tools, and limiting access to people who genuinely need it.

9. Links to other websites
Our website may link to external services like Eventbrite, Tito, or payment processors. Once you leave our site, their own privacy policies apply.

10. Contact us
If you have any questions about this policy or want to exercise your data rights, just drop us a message:
Email: [add your email]
Address: [add your address if you want it shown publicly]

11. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.